How can we help?
Find practical guidance for customers, business owners, and food-service teams.
Help categories
Receive, prepare, update, and manage orders.
12 articles Promotions & LoyaltyCreate offers and manage customer loyalty.
1 article StorefrontShare and manage your public ordering page.
5 articles Subscription & BillingManage the Orderly subscription and billing portal.
5 articles Stripe & PayoutsConnect Stripe and receive business payouts.
1 article TroubleshootingResolve common setup and ordering issues.
0 articles Menu ManagementManage categories, items, images, availability, and options.
2 articles Frequently Asked QuestionsQuick answers to common Orderly questions.
4 articles Getting StartedStart using Orderly and understand the essentials.
1 article Payments & RefundsUnderstand customer payments, fees, and refunds.
1 article Business SetupSet up your restaurant, catering service, bakery, or food business.
1 article Account & SecurityManage access, passwords, and team permissions.
2 articles Pickup & DeliveryConfigure fulfillment, lead times, zones, and delivery details.
1 articleHelpful answers
Each cart belongs to one business so fulfillment, pricing, payment, and order tracking stay accurate.
StorefrontWhy is a business or menu item not visible?Visibility depends on business status, subscription access, category activity, and item availability.
StorefrontHow does the public storefront work?Each active business has a public link for its details, service choices, menu, and cart.
Subscription & BillingWhat is the difference between the subscription and online-order fee?The monthly platform subscription and per-order application fee cover different services.
Subscription & BillingHow do I update the subscription payment method or view invoices?Manage Billing opens Stripe's secure portal for supported payment-method and invoice actions.
Subscription & BillingWhat happens when a subscription payment fails?A failed payment begins a grace period before new customer orders are suspended.
OrdersWhere can I find my previous orders and reorder?Signed-in customers can review order history and start a new cart from an eligible past order.
OrdersHow are modifiers and special instructions shown on an order?Selected options and customer notes stay attached to the ordered item for staff review.