Orderly Help Center

How can we help?

Find practical guidance for customers, business owners, and food-service teams.

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Receive, prepare, update, and manage orders.

Manage the Orderly subscription and billing portal.

Share and manage your public ordering page.

Create offers and manage customer loyalty.

Connect Stripe and receive business payouts.

Resolve common setup and ordering issues.

Manage categories, items, images, availability, and options.

Quick answers to common Orderly questions.

Start using Orderly and understand the essentials.

Understand customer payments, fees, and refunds.

Set up your restaurant, catering service, bakery, or food business.

Configure fulfillment, lead times, zones, and delivery details.

Manage access, passwords, and team permissions.

SMS updates can be sent when an order is confirmed, accepted, ready, dispatched, delivered, or cancelled.

The confirmation page appears after checkout and notifications are sent when contact details allow.

Contact the restaurant immediately when an order needs to be changed or cancelled.

Use the confirmation page or My orders to follow live preparation and delivery updates.

Move an order through the kitchen and fulfillment workflow from its order page.

Online checkout requires a ready Stripe account and an operating storefront.

Owners can subscribe and open Stripe's secure billing portal from Orderly.

Business owners complete Stripe onboarding to accept online payments and payouts.