How can we help?
Find practical guidance for customers, business owners, and food-service teams.
Help categories
Receive, prepare, update, and manage orders.
1 article Subscription & BillingManage the Orderly subscription and billing portal.
0 articles StorefrontShare and manage your public ordering page.
0 articles Promotions & LoyaltyCreate offers and manage customer loyalty.
0 articles Stripe & PayoutsConnect Stripe and receive business payouts.
0 articles TroubleshootingResolve common setup and ordering issues.
0 articles Menu ManagementManage categories, items, images, availability, and options.
0 articles Frequently Asked QuestionsQuick answers to common Orderly questions.
4 articles Getting StartedStart using Orderly and understand the essentials.
0 articles Payments & RefundsUnderstand customer payments, fees, and refunds.
0 articles Business SetupSet up your restaurant, catering service, bakery, or food business.
0 articles Pickup & DeliveryConfigure fulfillment, lead times, zones, and delivery details.
0 articles Account & SecurityManage access, passwords, and team permissions.
0 articlesHelpful answers
Move an order through the kitchen and fulfillment workflow from its order page.
Frequently Asked QuestionsHow do pickup and delivery work?Businesses control which fulfillment methods are available and their timing.
Frequently Asked QuestionsCan I enter an order received by phone?Authorized business users can record phone orders from the order dashboard.
Frequently Asked QuestionsHow are new orders received?New orders appear in the dashboard, order list, and kitchen view.
Frequently Asked QuestionsWhat types of businesses can use Orderly?Orderly supports restaurants, catering services, bakeries, and other food businesses.