Orderly Help Center

How can we help?

Find practical guidance for customers, business owners, and food-service teams.

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Receive, prepare, update, and manage orders.

Create offers and manage customer loyalty.

Share and manage your public ordering page.

Manage the Orderly subscription and billing portal.

Connect Stripe and receive business payouts.

Resolve common setup and ordering issues.

Manage categories, items, images, availability, and options.

Quick answers to common Orderly questions.

Start using Orderly and understand the essentials.

Understand customer payments, fees, and refunds.

Set up your restaurant, catering service, bakery, or food business.

Manage access, passwords, and team permissions.

Configure fulfillment, lead times, zones, and delivery details.

Each active business has a public link for its details, service choices, menu, and cart.

Selected options and customer notes stay attached to the ordered item for staff review.

Follow an order from receipt through preparation, pickup, delivery, or cancellation.

Signed-in users can change a password; users who cannot sign in can request a reset.

Businesses control promotion rules and loyalty settings; eligible customers apply them at checkout.

Use Print Order and your browser's print dialog to select the receipt printer and paper size.

Use availability for temporary changes and active categories for whole menu sections.

Move an order through the kitchen and fulfillment workflow from its order page.