Orders
Receive, prepare, update, and manage orders.
Move an order through the kitchen and fulfillment workflow from its order page.
CustomerHow do I place an order as a customer?Choose pickup or delivery, customize items, review the cart, and sign in at checkout.
GeneralWhat do the order statuses mean?Follow an order from receipt through preparation, pickup, delivery, or cancellation.
CustomerHow can I track my order status?Use the confirmation page or My orders to follow live preparation and delivery updates.
CustomerCan I cancel or change my order?Contact the restaurant immediately when an order needs to be changed or cancelled.
CustomerWhen will I receive my order confirmation?The confirmation page appears after checkout and notifications are sent when contact details allow.
Business staffHow are new orders received?New orders appear in the dashboard, order list, and kitchen view.
CustomerWhich order updates are sent by text message?SMS updates can be sent when an order is confirmed, accepted, ready, dispatched, delivered, or cancelled.
Business staffCan I enter an order received by phone?Authorized owners and staff can enter call-in orders and send them through the normal kitchen workflow.
Business staffHow do I print an order on a thermal receipt printer?Use Print Order and your browser's print dialog to select the receipt printer and paper size.
GeneralHow are modifiers and special instructions shown on an order?Selected options and customer notes stay attached to the ordered item for staff review.
CustomerWhere can I find my previous orders and reorder?Signed-in customers can review order history and start a new cart from an eligible past order.