Frequently Asked Questions
Quick answers to common Orderly questions.
Orderly supports restaurants, catering services, bakeries, and other food businesses.
CustomerWhen does a customer need an account?Customers can browse menus and build a cart before signing in.
Business ownerWhere can I find my business ordering link?Business owners can copy their public storefront link from the dashboard.
Business ownerHow do I add menu items and options?Create a category and item, then add option groups such as size or cooking preference.
Business staffHow are new orders received?New orders appear in the dashboard, order list, and kitchen view.
Business staffCan I enter an order received by phone?Authorized business users can record phone orders from the order dashboard.
GeneralHow do pickup and delivery work?Businesses control which fulfillment methods are available and their timing.
Business ownerHow does Stripe Connect work?Business owners complete Stripe onboarding to accept online payments and payouts.
Business ownerHow do I manage my Orderly subscription?Owners can subscribe and open Stripe's secure billing portal from Orderly.
Business ownerWhy is online checkout unavailable?Online checkout requires a ready Stripe account and an operating storefront.