How can we help?
Find practical guidance for customers, business owners, and food-service teams.
Help categories
Receive, prepare, update, and manage orders.
2 articles Promotions & LoyaltyCreate offers and manage customer loyalty.
1 article StorefrontShare and manage your public ordering page.
1 article Subscription & BillingManage the Orderly subscription and billing portal.
0 articles Stripe & PayoutsConnect Stripe and receive business payouts.
0 articles TroubleshootingResolve common setup and ordering issues.
0 articles Menu ManagementManage categories, items, images, availability, and options.
0 articles Frequently Asked QuestionsQuick answers to common Orderly questions.
2 articles Getting StartedStart using Orderly and understand the essentials.
0 articles Payments & RefundsUnderstand customer payments, fees, and refunds.
0 articles Business SetupSet up your restaurant, catering service, bakery, or food business.
0 articles Account & SecurityManage access, passwords, and team permissions.
1 article Pickup & DeliveryConfigure fulfillment, lead times, zones, and delivery details.
0 articlesHelpful answers
Each active business has a public link for its details, service choices, menu, and cart.
OrdersHow are modifiers and special instructions shown on an order?Selected options and customer notes stay attached to the ordered item for staff review.
OrdersWhat do the order statuses mean?Follow an order from receipt through preparation, pickup, delivery, or cancellation.
Account & SecurityHow do I change or reset my password?Signed-in users can change a password; users who cannot sign in can request a reset.
Promotions & LoyaltyHow do promotions and loyalty rewards work?Businesses control promotion rules and loyalty settings; eligible customers apply them at checkout.
Frequently Asked QuestionsHow do pickup and delivery work?Businesses control which fulfillment methods are available and their timing.
Frequently Asked QuestionsWhat types of businesses can use Orderly?Orderly supports restaurants, catering services, bakeries, and other food businesses.
