Orderly Help Center

How can we help?

Find practical guidance for customers, business owners, and food-service teams.

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Help categories

Receive, prepare, update, and manage orders.

Create offers and manage customer loyalty.

Share and manage your public ordering page.

Manage the Orderly subscription and billing portal.

Connect Stripe and receive business payouts.

Resolve common setup and ordering issues.

Manage categories, items, images, availability, and options.

Quick answers to common Orderly questions.

Start using Orderly and understand the essentials.

Understand customer payments, fees, and refunds.

Set up your restaurant, catering service, bakery, or food business.

Manage access, passwords, and team permissions.

Configure fulfillment, lead times, zones, and delivery details.

Visibility depends on business status, subscription access, category activity, and item availability.

Each active business has a public link for its details, service choices, menu, and cart.

The monthly platform subscription and per-order application fee cover different services.

Manage Billing opens Stripe's secure portal for supported payment-method and invoice actions.

A failed payment begins a grace period before new customer orders are suspended.

Selected options and customer notes stay attached to the ordered item for staff review.

Follow an order from receipt through preparation, pickup, delivery, or cancellation.

Signed-in users can change a password; users who cannot sign in can request a reset.