Help with a current order
For a late order, item change, allergy question, missing item, cancellation, or delivery update, contact the restaurant first. Its phone number appears on the storefront and order confirmation.
View my ordersOrderly platform support
For sign-in, account, payment-page, notification, or technical problems, email our support team. Include the order number and restaurant name when applicable.
Email supportWhat to include
- Your order number, if the question is about an order.
- The restaurant name and a brief description of what happened.
- A screenshot of any error, with sensitive details hidden.
- The best email address or phone number for a response.
Please never send your password, authentication codes, or full payment-card number by email.
Restaurant partners
Restaurant owners and staff should include the business name, affected order number, and the page where the issue occurred. Email info@orderlyonline.com.
Food safety and emergencies
Contact the restaurant directly for food preparation or allergen concerns. For a medical emergency, contact local emergency services. Orderly support is not an emergency service.