Customers cannot cancel an order themselves in Orderly. Contact the restaurant immediately using the phone number on its storefront or your order confirmation. The restaurant may approve a change or cancellation before preparation begins, but fast-moving orders can enter preparation before the request is received. Because food is perishable and prepared to order, the restaurant may decline a cancellation or refund after preparation has started. If the restaurant cancels the order, the confirmation page is updated and Orderly sends available cancellation notifications.
Can I cancel or change my order?
Contact the restaurant immediately when an order needs to be changed or cancelled.