When a valid mobile number is provided and SMS notifications are enabled, Orderly attempts to send a text after confirmation and when the restaurant accepts the order. Pickup customers can receive a text when the order is ready; Orderly does not send a separate picked-up or completed SMS for pickup orders. Delivery customers can receive updates when the order is ready, out for delivery, and marked delivered. A text may also be sent if the order is cancelled. SMS delivery depends on the customer notification preference, valid phone information, and provider availability; the live confirmation page remains the main place to check current status.
Which order updates are sent by text message?
SMS updates can be sent when an order is confirmed, accepted, ready, dispatched, delivered, or cancelled.