General guide

What do the order statuses mean?

Follow an order from receipt through preparation, pickup, delivery, or cancellation.

Received or New means the business has received the order. Accepted confirms that the business intends to fulfill it. Preparing means the kitchen or team is working on it. Ready means a pickup order can be collected or a delivery order is ready to leave the business. Out for delivery means the restaurant's driver has the delivery. Completed means the order was picked up or delivered. Cancelled means the order will not be fulfilled. The confirmation page updates automatically as the business changes these statuses.

Last updated September 23, 2026