General guide

How do promotions and loyalty rewards work?

Businesses control promotion rules and loyalty settings; eligible customers apply them at checkout.

Business owners create promotion codes with the applicable discount, dates, minimums, limits, and active status. Customers enter a code at checkout, where Orderly validates it again before the order is created. The discount appears in the order summary before the final total. A business can also configure its loyalty program so signed-in customers earn and redeem rewards according to that business's rules. Promotions and loyalty belong to one business and cannot be transferred to another storefront.

Last updated September 23, 2026