Open the paid order and review its payment details before starting a refund. Enter an eligible refund amount and reason, then confirm the action. Orderly sends the request to Stripe and records the result so repeated submissions do not intentionally create duplicate refunds. A refund does not arrive instantly in every bank; the customer's card issuer controls when the credit appears. If the refund action is unavailable, verify that the payment succeeded, the amount has not already been fully refunded, and the signed-in user has permission.
How do I refund a customer payment?
Authorized owners can issue an eligible full or partial refund from the paid order.